We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This privacy policy explains how we collect, use, and safeguard the data you provide to us when using our WhatsApp Business application.
We collect personal information directly from you when you interact with our ChatFirst for WhatsApp chatbot. This information may include, but is not limited to, your name, email address, phone number, list of purchased items and any other data necessary to provide our services. We do not collect sensitive information such as biometric data or payment information.
We use the collected personal data for the following purposes:
Providing and improving our services, including order processing, account management, and communication with you. Responding to your inquiries and providing you with technical support. Sending you information about our products, services, and promotions unless you opt out of such communications. Managing and protecting our application against fraudulent activities, abuse, and potential violations of terms and conditions.
We do not sell, rent, or share your personal information with third parties for marketing purposes unless you explicitly consent to it. However, we may share your personal data in the following circumstances:
With third-party service providers who assist us in providing our services, such as delivery services and payment services. These service providers are only authorized to use your personal information to the extent necessary to provide their services to us. When we are legally required to do so, including in response to a request from a competent judicial or governmental authority. To protect our rights, property, or safety, as well as those of our users or the public, in accordance with the law.
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or misuse. We use standard security protocols to secure data transmission, and we store your personal information on secure servers.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless the law requires us to retain it for a longer period. When we no longer need your personal information, we securely delete it.
You have the right to request access to your personal information we hold, to correct, delete, or restrict its use. You also have the right to object to the processing of your personal data for direct marketing purposes. To exercise these rights, please contact us at the provided contact information.
By using the WhatsApp Business application, you consent to the collection, use, and sharing of your personal information as described in this privacy policy.
Please note that this privacy policy may be updated from time to time. We will notify you of any material changes by posting the updated policy on our website or through the application.